Privacy Policy

At Hi Glow, your privacy and trust are very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, especially when shopping from the Hi Glow collection or any other part of www.higlow.com.

By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

Non-Personal Information:

  • Browser type and version

  • Device information

  • IP address

  • Pages visited, time spent on site, and referral sources

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Respond to your questions or customer service requests

  • Provide you with promotions, special offers, and updates (if you opt-in)

  • Improve website functionality and user experience

  • Detect and prevent fraud or abuse

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, manage your shopping cart, and gather analytics about how visitors use the site.

You can disable cookies in your browser settings, but this may affect the functionality of the site.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.
We may share your data with trusted third-party service providers (such as Shopify, payment processors, and delivery partners) strictly for the purpose of operating our business and serving you better.

5. Data Security

We take reasonable and industry-standard measures to protect your data from unauthorized access, loss, misuse, or disclosure. Payment information is encrypted and securely handled through Shopify and approved payment gateways.

6. Your Rights

You have the right to:

  • Access the personal data we have about you

  • Correct any inaccurate information

  • Request deletion of your data (subject to legal and order-fulfillment obligations)

  • Opt-out of marketing communications at any time by clicking "unsubscribe" in emails

7. Third-Party Links

Our site may contain links to third-party websites (e.g. courier tracking or social media platforms). We are not responsible for the content or privacy practices of those sites.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.