Welcome to Hi Glow. These Terms and Conditions govern your access to and use of our website, including all information, tools, and services available through www.higlow.com, including the Hi Glow collection.
By visiting our site or purchasing from us, you agree to be bound by the following terms. If you do not agree with any part, please do not use our website.
1. Use of Website
By using our website, you represent that you are at least the age of majority in your state or province of residence. You may not use our products or website for any illegal or unauthorized purpose.
2. Product Availability & Pricing
All products are subject to availability. We reserve the right to:
-
Limit quantities of any products or services
-
Change product descriptions or pricing without notice
-
Discontinue any product at any time
We make every effort to display our products accurately, but we do not guarantee that your device’s display will reflect colors or textures perfectly.
3. Orders & Payments
Once you place an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to:
-
Cancel or refuse any order for any reason (e.g. suspicion of fraud, pricing errors)
-
Limit or prohibit orders that, in our judgment, appear to be placed by dealers or resellers
All transactions are processed through secure payment gateways (e.g. Online payments, Easypaisa, JazzCash, etc.). We do not store your full credit/debit card details.
4. Shipping & Delivery
We aim to ship your order within the stated timeframe; however, delays may occur due to logistics or unforeseen circumstances. Shipping charges, estimated delivery dates, and tracking will be provided at checkout or by email.
5. Return & Exchange Policy
For health and hygiene reasons, skincare products are generally non-refundable once opened. However, if you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos, and we’ll resolve the issue promptly.
Full return and refund policy is available on our Return Policy page.
6. Intellectual Property
All content on this website (text, images, logos, product designs, graphics) is the intellectual property of Hi Glow and may not be used, copied, or reproduced without our written permission.
7. Limitation of Liability
We do our best to ensure the accuracy of our content and the safety of our products. However, we do not guarantee that your results will be the same as other users. You use our products and services at your own risk.
We are not liable for:
-
Any allergic reactions, side effects, or misuse of our products
-
Any direct, indirect, incidental, or consequential damages resulting from your use of the site or our products
Always conduct a patch test and consult a dermatologist if unsure.
8. User Comments & Reviews
If you submit comments, reviews, or suggestions, you grant us permission to use them in marketing, advertising, or other communications. We may moderate or remove content that is inappropriate, false, or violates our brand standards.
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes will be handled in the appropriate courts of jurisdiction.
10. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will be posted on this page. Continued use of the website following changes constitutes acceptance.
